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Strict Standards: Only variables should be passed by reference in /home/dreamlig/public_html/shop/includes/cls_template.php on line 406

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Strict Standards: Only variables should be passed by reference in /home/dreamlig/public_html/shop/includes/cls_template.php on line 406

Strict Standards: Only variables should be passed by reference in /home/dreamlig/public_html/shop/includes/cls_template.php on line 406

Strict Standards: Only variables should be passed by reference in /home/dreamlig/public_html/shop/includes/cls_template.php on line 406

Strict Standards: Only variables should be passed by reference in /home/dreamlig/public_html/shop/includes/cls_template.php on line 406

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Returns Policy_Service Guarantee_Online help classification_Classification system_Dream lighting LED - Powered by ECShop

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Returns Policy

Dream lighting LED / 2009-05-18

Dreamlighting is one of the Australia’s leading LED wholesale Distributor and we are committed to excellence in retailing. Customer satisfaction is an integral part of our commitment.

This is reflected in our Returns Policy and means that you can shop at Dreamlighting with confidence knowing that we can offer you repairs, exchanges and refunds.

 

With proof of purchase

If you are able to provide satisfactory proof of purchase, Dreamlighting may offer you a repair, exchange or refund on most merchandise. Refunds will be given using your original payment method.

If you believe an item is faulty, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repairer.

 

Without proof of purchase

If you are unable to provide satisfactory proof of purchase, Dreamlighting may, at its discretion, provide you with a repair or exchange to the current value of the goods on most merchandise.

Please have photo identification ready so that we can record your name and verify your signature. Acceptable identification must also include your full name and expiry date, for example, Australian driver’s licence or passport.

Please note that Dreamlighting has the right to assess the age and condition of returned goods prior to offering a repair or an exchange.

Privacy

Dreamlighting is committed to protecting your privacy. You will be asked for information that is relevant to your transaction or to satisfy legislative requirements.

When returning merchandise with satisfactory proof of purchase, you will be asked for your signature as authorisation of the return transaction.

Without satisfactory proof of purchase, you will be asked to provide photo identification containing your full name, signature and expiration date, so that your name and signature can be verified.

Please note, when returning merchandise totalling $1,000 or more, you will be asked for your signature as authorisation of the return transaction. Dreamlighting is also required to record your name, address and ABN (if applicable) in order to comply with GST legislation relating to Tax Adjustment Notes.

This information may be accessed by authorised personnel of Dreamlighting for fraud investigations and fraud protection activities.

Information collected on returns slips will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis and may be disclosed to State and Territory departments upon request as required by law

If you wish to access your information held by Dreamlighting in relation to returns, please contact the Dreamlighting Customer Service Centre 07 3818 6212.

 

 

 

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